Terms of service
Last updated: 4 November 2026
1. Who we are
Polly Ads is a trading name of Brent Parys, self-employed (autónomo) in Spain, NIF [NIF], with registered address Urb. Vereda Park 5, 03728 Alcalalí (Alicante), Spain. Contact: hello@pollyads.com or WhatsApp +34 605 98 06 41. These terms apply to every service you buy from Polly Ads.
2. What we do
We create and run awareness advertising for your business on Facebook and Instagram (Meta), aimed at people in the area you choose. The ads run from our own advertising accounts, on behalf of your Facebook page. You approve the ads before they go live. Your campaign starts within 5 working days after you have approved the ads and given us access to advertise on behalf of your page.
We do not create or publish posts or stories on your own social media accounts, and we do not reply to messages or comments on your behalf.
3. Plans and prices
- Seen (Local): €249 per month. Seen & Found (Local plus Profile Care): €279 per month. Seen Everywhere (Regional): €499 per month. Event: €449 per event. Event for a client with an active monthly plan: €149 per event.
- Profile Care (optional add-on to a monthly plan): €49 per month. We keep your Google Business profile up to date: opening hours, holiday closures, photos, one Google post per week, and the links to your menu and your own booking method. We do not provide a reservation system.
- There is no setup fee.
- Monthly plans can be paid yearly in advance: 12 months for the price of 11. A yearly payment covers 12 months and is non-refundable once the first month has started, except as set out in the views guarantee.
- All prices exclude VAT (IVA). Spanish clients pay 21% IVA on top. EU business clients with a valid VAT number are invoiced under the reverse charge rule.
- The price includes the amount paid to Meta to show your ads. You do not pay Meta separately.
4. Views guarantee
We guarantee a minimum number of ad views (impressions, as reported by Meta) in your chosen area:
- Seen and Seen & Found: at least 20,000 views per billing month.
- Seen Everywhere: at least 45,000 views per billing month.
- Event: at least 35,000 views per event campaign.
If a monthly plan falls short in a billing month, your next month's fee is waived. If an Event campaign falls short, we refund the share of the event fee in proportion to the views not delivered. The number of views is shown in your report, based on Meta's own figures.
The guarantee applies to periods in which your ads could run normally. It does not apply to any period in which: your payment was not up to date; you had not yet approved the ads or removed our access to your page; or Meta rejected, limited or paused ads because of your business, products, page or content. The guarantee is about how often your ads are seen. It is not a promise of customers, bookings or sales.
5. Founding clients
The first 10 clients who sign up for a monthly plan as founding clients keep their monthly plan price for as long as their plan continues without interruption, and receive Profile Care free for their first 3 months. We ask founding clients for a short, honest review after 3 months. A review is a request, not a condition of the price.
6. Payment
Monthly plans are billed in advance on the same date each month, by SEPA direct debit or card, through our payment provider Stripe. Event campaigns are paid in full before the campaign starts.
Ads only run while payment is up to date. If a payment fails or is reversed, your campaign is paused immediately and restarts once the outstanding amount is paid. A reversed payment for a period in which ads already ran remains owed.
7. Minimum term and cancelling
Monthly plans have a minimum term of three months, because awareness builds over time. After that, your plan continues month to month and you can cancel at any time by message or email, at least 7 days before your next billing date. Your ads keep running until the end of the period you have already paid for. Profile Care can be added or stopped at the start of any billing month.
You can move between Local and Regional at the start of any billing month.
8. Refunds
Monthly fees are non-refundable once the month has started, except as set out in the views guarantee. Event fees are non-refundable once the campaign has started, except as set out in the views guarantee. If we cannot start your campaign for a reason on our side, we refund what you paid for the service not delivered.
9. What we promise, and what we don't
We promise to create your ads, keep them running throughout each paid period, meet the views guarantee above, refresh the ads regularly and send you a monthly report showing how many times they were seen. We do not promise any number of customers, enquiries, bookings or sales. How people respond to your business depends on many things outside our control.
10. What you provide
- Access for our business account to advertise on behalf of your Facebook page and, for Profile Care, manager access to your Google Business profile. You keep full ownership of your page and profile.
- Photos, logos and information about your business. You confirm you have the right to use them and that the information is accurate.
- Your products and services must be legal and allowed under Meta's advertising policies.
If Meta rejects or restricts an ad, we will adjust it with you. If your business cannot be advertised under Meta's policies, we will end the service and refund any unused paid period.
11. Our liability
We work with care, but we depend on Meta's and Google's platforms. We are not liable for outages, policy changes or decisions made by Meta or Google, or for indirect losses such as lost profit. Our total liability is limited to the amount you paid us in the three months before the claim.
12. Changes to prices
We may change prices for future periods with at least 30 days' notice, except for founding clients as set out in section 5. If you don't agree, you can cancel before the new price applies.
13. Law
These terms are governed by Spanish law. If you are a consumer, this does not affect your rights under the laws of your country of residence.